Customer Schedules – Reconcile Failed Automation

ACS Industries is a customer-focused industrial organization that manages purchase orders, delivery forecasts, and schedules across a growing customer base. With more than 30 customers involved in the process, the client required a scalable and automated approach to handle inbound order information and integrate it efficiently with its IFS ERP system.

The project involved automating a complex, state-dependent IFS workflow where no REST/OData API was available, making UI automation the only integration path. The bot had to interpret dynamic popup messages, handle changing UI controls and status transitions, perform conditional line-by-line quantity calculations, and carry data across multiple IFS screens. Since actions such as Set Reconciled can bypass standard system checks, the automation also required precise sequencing and validation to avoid incorrect or irreversible updates.

The objective was to automate the IFS schedule reconciliation process to eliminate repetitive manual intervention, ensure same-day processing, and consistently apply predefined reconciliation rules. The solution was also designed to provide safe exception handling by logging and escalating schedules that fall outside the defined scenarios rather than processing them incorrectly.